Terms & Conditions
These Terms govern your use of the Heyokaa website, applications and services (the "Services"), operated by Heyokaa Health Pvt LTD ("Heyokaa", "we"). By creating an account or using the Services, you agree to them. If you do not agree, do not use the Services.
If your organisation has a separate written agreement with us, that agreement governs where it conflicts with these Terms.
1. What Heyokaa is — and is not
Heyokaa provides wellbeing assessments, guided programmes, tracking tools, and access to licensed mental health professionals. Assessment results and recommendations are informational and are not a medical diagnosis. Only a qualified clinician can diagnose or treat a condition.
Heyokaa is not an emergency or crisis service. We do not monitor accounts in real time and cannot respond to emergencies. If you are in immediate danger or need urgent help, contact your local emergency services or a crisis helpline.
Nothing in the Services creates a doctor-patient relationship between you and Heyokaa itself.
2. Eligibility and accounts
You must be at least 18 to create an account yourself. Minors may access the Services only where a treating provider has arranged it with verifiable consent from a parent or legal guardian.
You agree to give accurate information, keep your credentials confidential, and tell us promptly at info@heyokaa.com if you suspect unauthorised access. You are responsible for activity under your account. Accounts are personal — do not share or transfer them.
Employer-provided access. If your organisation sponsors your access, your eligibility depends on your relationship with that organisation and on its agreement with us. Access may end when that relationship or agreement ends. We will give you reasonable notice where we can, and Section 12 of our Privacy Policy explains what happens to your data.
3. Clinical services and independent practitioners
Psychologists, psychiatrists and other professionals available through Heyokaa are independent practitioners, not our employees, unless we state otherwise in writing. They are solely responsible for the care they provide, their clinical judgement, their records and their compliance with the licensing and professional rules that apply to them.
We verify credentials at onboarding and require practitioners to maintain valid registration, but we do not practise medicine, do not supervise clinical decisions, and are not liable for the acts or omissions of any practitioner. Your relationship for clinical care is with the practitioner or their clinic.
Any prescription, referral or treatment plan is issued at the practitioner's discretion, subject to applicable law. Practitioners may decline to treat you or may refer you elsewhere where remote care is not clinically appropriate.
4. Appointments and cancellations
Bookings are subject to practitioner availability and confirmation. Cancellation and rescheduling windows, and any fee for late cancellation or non-attendance, are shown at the time of booking and may be set by the practitioner or clinic.
Consultations may be delivered by video, audio or in person. Remote sessions depend on your device, connectivity and a suitable private environment; we are not responsible for a session disrupted by factors outside our control.
5. Fees and payment
Where you purchase directly, prices and billing frequency are shown before you pay. Fees are payable in advance unless stated otherwise, are exclusive of applicable taxes, and are charged through our payment processor. Subscriptions renew automatically until cancelled; cancel before the renewal date to avoid the next charge.
Except where required by law or expressly stated, fees already paid are non-refundable. Where your employer or clinic pays for your access, no fees are payable by you and their agreement governs commercial terms.
We may change prices on 60 days notice, effective at your next renewal.
6. Acceptable use
You agree not to:
Use the Services for anything unlawful, or in breach of anyone's rights
Impersonate another person or misrepresent your identity, qualifications or affiliation
Access, or try to access, another user's account, clinical records or data
Reverse engineer, scrape, probe, overload or interfere with the Services or their security
Upload malware, or content that is abusive, harassing, defamatory or infringing
Record a clinical session without the express consent of everyone involved
Resell, sublicense or commercially exploit the Services without our written permission
Use the Services or their content to train machine learning models
Provider users additionally agree to use the Services only within the scope of their licence, to access patient records only where they have a legitimate treating relationship and appropriate consent, and to keep accurate clinical documentation as their professional and legal obligations require.
7. Your content
You keep ownership of what you enter — journal entries, assessment responses, messages and other content. You grant us a limited, non-exclusive licence to host, process and display it strictly to operate the Services for you and, where applicable, for your treating practitioner. This licence ends when the content is deleted, subject to retention obligations described in the Privacy Policy.
We may use aggregated and de-identified data to operate, improve and evaluate the Services. Such data does not identify you and is not attributable to you.
8. Our intellectual property
The Services, including software, assessment implementations, programme content, design and trade marks, belong to us or our licensors. We grant you a limited, revocable, non-transferable licence to use the Services for their intended purpose. All other rights are reserved. Third-party assessment instruments remain the property of their owners and are used under licence.
9. Availability
We aim to keep the Services available but do not guarantee uninterrupted access. We may suspend access for maintenance, security or technical reasons, and will give notice where practicable. We may modify or discontinue features; where a change materially reduces functionality you rely on, we will give reasonable notice.
10. Disclaimers
To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement.
We do not warrant any particular clinical or wellbeing outcome. Any statistics or outcome figures we publish describe past aggregate results and are not a promise of individual results.
11. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data.
Our total aggregate liability arising out of or relating to the Services is limited to the greater of INR24,000 per practitioner or the amount you paid us in the 12 months before the event giving rise to the claim.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
12. Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Services, or — for provider users — your clinical practice or breach of professional obligations.
13. Suspension and termination
You may close your account at any time from your settings or by contacting info@heyokaa.com. We may suspend or terminate access if you materially breach these Terms, if we are required to by law, or where continued access poses a risk to others or to the integrity of the Services. Where the breach can be remedied, we will normally give notice and 15 days to cure it first. Either party may also terminate these Terms for convenience by giving 30 days' written notice.
On termination, your licence to use the Services ends. Sections 7, 8, 10, 11, 12 and 15 survive. Data handling on termination is set out in the Privacy Policy.
14. Changes to these Terms
We may update these Terms. For material changes we will update the date above and notify you by email or in-app notice at least 14 days before they take effect. Continuing to use the Services after that date means you accept the revised Terms. If you do not accept them, close your account.
15. Governing law and disputes
These Terms are governed by the laws of India, and the courts of Bangalore have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your country of residence. The Information Technology Act, 2000, including applicable rules relating to electronic records, digital signatures and cyber security, governs the electronic aspects of the Services. The Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable, governs the collection, processing and storage of personal data, including user and patient health data, in connection with the Services.
Before starting proceedings, please contact us at info@heyokaa.com so we can try to resolve the matter informally.
These Terms are governed by the laws of the laws of India, and the courts of Bangalore have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your country of residence.
Before starting proceedings, please contact us at info@heyokaa.com so we can try to resolve the matter informally.
16. General
If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. These Terms, together with the Privacy Policy and any organisational agreement, are the entire agreement between us.
17. Contact
Heyokaa Health Pvt LTD, Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008 info@heyokaa.com · info@heyokaa.com · +91 7907979209
Terms & Conditions
These Terms govern your use of the Heyokaa website, applications and services (the "Services"), operated by Heyokaa Health Pvt LTD ("Heyokaa", "we"). By creating an account or using the Services, you agree to them. If you do not agree, do not use the Services.
If your organisation has a separate written agreement with us, that agreement governs where it conflicts with these Terms.
1. What Heyokaa is — and is not
Heyokaa provides wellbeing assessments, guided programmes, tracking tools, and access to licensed mental health professionals. Assessment results and recommendations are informational and are not a medical diagnosis. Only a qualified clinician can diagnose or treat a condition.
Heyokaa is not an emergency or crisis service. We do not monitor accounts in real time and cannot respond to emergencies. If you are in immediate danger or need urgent help, contact your local emergency services or a crisis helpline.
Nothing in the Services creates a doctor-patient relationship between you and Heyokaa itself.
2. Eligibility and accounts
You must be at least 18 to create an account yourself. Minors may access the Services only where a treating provider has arranged it with verifiable consent from a parent or legal guardian.
You agree to give accurate information, keep your credentials confidential, and tell us promptly at info@heyokaa.com if you suspect unauthorised access. You are responsible for activity under your account. Accounts are personal — do not share or transfer them.
Employer-provided access. If your organisation sponsors your access, your eligibility depends on your relationship with that organisation and on its agreement with us. Access may end when that relationship or agreement ends. We will give you reasonable notice where we can, and Section 12 of our Privacy Policy explains what happens to your data.
3. Clinical services and independent practitioners
Psychologists, psychiatrists and other professionals available through Heyokaa are independent practitioners, not our employees, unless we state otherwise in writing. They are solely responsible for the care they provide, their clinical judgement, their records and their compliance with the licensing and professional rules that apply to them.
We verify credentials at onboarding and require practitioners to maintain valid registration, but we do not practise medicine, do not supervise clinical decisions, and are not liable for the acts or omissions of any practitioner. Your relationship for clinical care is with the practitioner or their clinic.
Any prescription, referral or treatment plan is issued at the practitioner's discretion, subject to applicable law. Practitioners may decline to treat you or may refer you elsewhere where remote care is not clinically appropriate.
4. Appointments and cancellations
Bookings are subject to practitioner availability and confirmation. Cancellation and rescheduling windows, and any fee for late cancellation or non-attendance, are shown at the time of booking and may be set by the practitioner or clinic.
Consultations may be delivered by video, audio or in person. Remote sessions depend on your device, connectivity and a suitable private environment; we are not responsible for a session disrupted by factors outside our control.
5. Fees and payment
Where you purchase directly, prices and billing frequency are shown before you pay. Fees are payable in advance unless stated otherwise, are exclusive of applicable taxes, and are charged through our payment processor. Subscriptions renew automatically until cancelled; cancel before the renewal date to avoid the next charge.
Except where required by law or expressly stated, fees already paid are non-refundable. Where your employer or clinic pays for your access, no fees are payable by you and their agreement governs commercial terms.
We may change prices on 60 days notice, effective at your next renewal.
6. Acceptable use
You agree not to:
Use the Services for anything unlawful, or in breach of anyone's rights
Impersonate another person or misrepresent your identity, qualifications or affiliation
Access, or try to access, another user's account, clinical records or data
Reverse engineer, scrape, probe, overload or interfere with the Services or their security
Upload malware, or content that is abusive, harassing, defamatory or infringing
Record a clinical session without the express consent of everyone involved
Resell, sublicense or commercially exploit the Services without our written permission
Use the Services or their content to train machine learning models
Provider users additionally agree to use the Services only within the scope of their licence, to access patient records only where they have a legitimate treating relationship and appropriate consent, and to keep accurate clinical documentation as their professional and legal obligations require.
7. Your content
You keep ownership of what you enter — journal entries, assessment responses, messages and other content. You grant us a limited, non-exclusive licence to host, process and display it strictly to operate the Services for you and, where applicable, for your treating practitioner. This licence ends when the content is deleted, subject to retention obligations described in the Privacy Policy.
We may use aggregated and de-identified data to operate, improve and evaluate the Services. Such data does not identify you and is not attributable to you.
8. Our intellectual property
The Services, including software, assessment implementations, programme content, design and trade marks, belong to us or our licensors. We grant you a limited, revocable, non-transferable licence to use the Services for their intended purpose. All other rights are reserved. Third-party assessment instruments remain the property of their owners and are used under licence.
9. Availability
We aim to keep the Services available but do not guarantee uninterrupted access. We may suspend access for maintenance, security or technical reasons, and will give notice where practicable. We may modify or discontinue features; where a change materially reduces functionality you rely on, we will give reasonable notice.
10. Disclaimers
To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement.
We do not warrant any particular clinical or wellbeing outcome. Any statistics or outcome figures we publish describe past aggregate results and are not a promise of individual results.
11. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data.
Our total aggregate liability arising out of or relating to the Services is limited to the greater of INR24,000 per practitioner or the amount you paid us in the 12 months before the event giving rise to the claim.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
12. Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Services, or — for provider users — your clinical practice or breach of professional obligations.
13. Suspension and termination
You may close your account at any time from your settings or by contacting info@heyokaa.com. We may suspend or terminate access if you materially breach these Terms, if we are required to by law, or where continued access poses a risk to others or to the integrity of the Services. Where the breach can be remedied, we will normally give notice and 15 days to cure it first. Either party may also terminate these Terms for convenience by giving 30 days' written notice.
On termination, your licence to use the Services ends. Sections 7, 8, 10, 11, 12 and 15 survive. Data handling on termination is set out in the Privacy Policy.
14. Changes to these Terms
We may update these Terms. For material changes we will update the date above and notify you by email or in-app notice at least 14 days before they take effect. Continuing to use the Services after that date means you accept the revised Terms. If you do not accept them, close your account.
15. Governing law and disputes
These Terms are governed by the laws of India, and the courts of Bangalore have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your country of residence. The Information Technology Act, 2000, including applicable rules relating to electronic records, digital signatures and cyber security, governs the electronic aspects of the Services. The Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable, governs the collection, processing and storage of personal data, including user and patient health data, in connection with the Services.
Before starting proceedings, please contact us at info@heyokaa.com so we can try to resolve the matter informally.
These Terms are governed by the laws of the laws of India, and the courts of Bangalore have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your country of residence.
Before starting proceedings, please contact us at info@heyokaa.com so we can try to resolve the matter informally.
16. General
If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. These Terms, together with the Privacy Policy and any organisational agreement, are the entire agreement between us.
17. Contact
Heyokaa Health Pvt LTD, Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008 info@heyokaa.com · info@heyokaa.com · +91 7907979209